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Amazon Return Continue Button Not Working:

Amazon Return Continue Button Not Working

If you have recently bought something from Amazon and want to return it you might face a problem where the Continue button on the return page is not working correctly. The button is not working correctly which can be frustrating. Nevertheless there are several actions you can take to resolve the problem and complete your return successfully.

In this article we will look at some common reasons why the Amazon return continues button might not work and give you a clear guide on how to fix the problem step by step.

Understanding the Amazon Return Process

Before we dive into troubleshooting the  Continue button issue it is important to have a basic understanding of how the Amazon return process works.

When you initiate the return process on Amazon they will prompt you to select a reason for the return and provide additional information about the item(s) you wish to return.  Once you have provided all the necessary information you will be directed to a page where you can print a shipping label and any other essential documents required for the return. To complete the return simply click on the Continue button on that page. This action will trigger Amazon to generate the shipping label and start the return process.

Troubleshooting the Amazon Return Continue Button Issue

If you encounter difficulties with the Continue button on the Amazon return page there are a couple of actions you can try to resolve the issue. Let us explore each of these in detail:

Refresh the Page

One of the simplest solutions to the Continue button issue is to simply refresh the return page. This can often resolve any temporary glitches or loading issues that may be preventing the button from functioning properly.

To refresh the page simply click the refresh button in your browser or press the F5 key on your keyboard.

Clear Your Browser Cache and Cookies

Another common reason why the Continue button may not be working is due to issues with your browser cache and cookies. Clearing your cache and cookies can often resolve these issues and restore functionality to the button.

Amazon Return Continue Button

Amazon Return Continue Button Not Working

To clear your cache and cookies follow these steps:

  • Open your browser settings
  • Navigate to the Privacy & Security or History section
  • Select Clear browsing data
  • Check the boxes for Cookies and other site data and Cached images and files
  • Click Clear data


Try a Different Browser

If clearing your cache and cookies does not resolve the issue try accessing the return page using a different browser. By taking these steps you can determine whether the issue lies solely with your web browser or if it is a larger problem with the Amazon website.

Disable Browser Extensions

Browser extensions can sometimes interfere with website functionality including the Continue button on the Amazon return page. Try disabling any browser extensions you have installed and see if this resolves the issue.

Contact Amazon Customer Service

If the solutions mentioned earlier do not fix the problem there could be a technical issue with the Amazon website. If you are still having trouble it is recommended to reach out to Amazon customer service for help. To contact Amazon customer service you can click on the Contact Us button on the Amazon website and select the appropriate method of communication such as phone email or chat.

Five Possible Reasons Why the Amazon Return Button is Not Working

Amazon is a massive online marketplace offering a diverse range of products from various sellers. If you have made a purchase on Amazon and need to return it you may encounter an issue where the return button is not functioning correctly. Here are five possible reasons why:

Technical Glitch or Browser Issue

A frequent reason for the Amazon return button not working is a technical problem or issue with your internet browser.  There might be a temporary problem with the website or an issue with your browser settings that could be causing the difficulty. To rule out this possibility try accessing the return page using a different browser or device.

Cookies and Cache Issues

Another possible reason why the Amazon return button is not working is due to cookies and cache issues. The cache stores temporary data from websites and cookies are used to remember your browsing preferences. If these files become corrupted it can cause issues with website functionality. Try clearing your browser cache and cookies then refresh the return page and try again.

Incorrect Item or Information Entered

The reason why the Amazon return button may not work could be that you entered the wrong information about the item you want to return. Double-check that you have entered the correct item name quantity and reason for the return. If you have made a mistake correct it and try again.

Outdated Browser or App

If you are using an outdated version of your browser or the Amazon app it may cause issues with the return process. Be sure to check for any available updates for your web browser or the application and install them if needed. Then try the return process again.

Problem with Amazons Website or Systems

If none of the above solutions work it is possible that the Amazon return button is not working due to a problem with the website or Amazon systems. In case you can try reaching out to Amazon customer service for assistance. They possess the capability to identify the problem and provide a solution.


The Amazon return continue button not working can be a frustrating issue to encounter but with the troubleshooting steps outlined. in this article you should be able to resolve the issue and successfully process your return. Remember to always try the simplest solutions first such as refreshing the page or clearing your browser cache and cookies before moving on to more advanced troubleshooting methods. If everything else does not work do not hesitate to contact Amazon customer service for help.


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